Policies & Resources.
Cancellation Policy
There is a 48 hour notice policy for changes to an appointment or cancellation. A no show or cancellation made within 48 hours of one’s appointment will result in a $75 fee. There is a grace period of 10 minutes past the scheduled appointment time. After this time, appointments will be rescheduled.
Emergency Policy
If you are feeling suicidal, have a sudden change in symptoms, or side effects of medication, please call 502-257-1603. After business hours, please call 911 or go to the nearest emergency room. Additional resources are listed below.
Self-Pay (out-of-pocket)/Out of Network
The self pay fee is collected at the start of each appointment using a card on file.
Termination of Services
Three (3) no-shows may result in termination of services and referral. To cancel or reschedule, please call 502-257-1603.
Good Faith Estimates
In compliance with the “No Surprises Act” starting on 1/1/2022 “Good Faith Estimates” are available upon request and will be provided within 3 business days. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
You are not alone
Call 911 anytime you think you may need emergency care. For example, call if:
You feel you cannot stop from hurting yourself or someone else.
Where to get help 24 hours a day, 7 days a week
If you or someone you know talks about suicide, self-harm, a mental health crisis, a substance use crisis, or any other kind of emotional distress, get help right away. You can:
Call the Suicide and Crisis Lifeline at 988.
Call 1-800-273-TALK (1-800-273-8255).
Text HOME to 741741 to access the Crisis Text Line.
Consider saving these numbers in your phone.
Go to 988lifeline.org for more information or to chat online
